Covid-19 Reopen

We are pleased to welcome you back shopping.

All COVID-secure measures remain in place and our key priority is the safety of our customers and the staff at outlets still trading during the national lockdown.

Stores that are currently open:

Beauty Base

Bumbles

CEX

Farnborough Barbers

First Home Choice

Gymfinity Kids

Jetts Fitness

Millets

My Simms

New Look

Phyllis Tuckwell

The Gym

The Triangle Christian Bookshop and Café

Trespass

 

The safety measures include signed walking routes, hand sanitising stations at the entrances and exits, enhanced cleaning regimes, the requirement to wear a face covering unless exempt, maintaining social distance on the mall and in all shops at the Centre, and not visiting if experiencing any coronavirus symptoms.

We’d like to thank all our customers for playing their part in shopping safely with us during recent months and we hope to see you again safely soon.

During this period of restrictions, we once again ask for your cooperation by carefully following all the rules and advice to ensure your safety and protect the health of your fellow shoppers and the staff who are working here.

 

Frequently Asked Questions

 

Q: Can I go shopping with my family or friends at the Centre, as I haven’t seen them for a while?

A:  No, this is not permitted at this time. The Centre can only accommodate so many visitors in the malls at any one time, to maintain social distancing rules. An external queue will be in operation at peak times and to keep this moving quickly, we need visitors to do their shopping then leave the Centre as soon as possible.

 

Q: I am a single parent and do not have anyone to look after my children whilst I go shopping. What can I do?

A: We will make an allowance for circumstances such as this and you will be permitted entry to shop with your children. You will need to ensure that your children observe the social distance rule and are not left wandering on their own. However, if a family with two parents and children arrive, only one adult will be permitted entry.

 

Q: Do I need to wear a face mask in the Centre?

A: It is currently advised that you wear a face mask at the shops, on public transport, and in enclosed public areas. From Friday 24th July 2020, face coverings will be mandatory in the shops. Customers must abide by these Government rules or could face a £100 fine.

Please read information here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

 

Q: Do I need to wear gloves at the Centre?

A:  It is not good practice to wear gloves all the time as this contributes to spreading germs on everything you touch. It is better to wash or sanitise your hands more regularly. The Centre has sanitising stations available on the mall for you to use free of charge.

Advice to shoppers from PHE:

  • Do not touch your face.
  • Do not touch your phone.
  • Practice social distancing while in the store.
  • Limit the items or surfaces that you need to touch.
  • Sanitise your hands when you transition from your car to the Centre and in between stores, if possible.
  • Immediately wash your hands when you get home after unloading.

 

Q: If I develop symptoms after shopping at the Centre, do I need to inform the Centre Management.

A: We advise all visitors to follow the advice given by Public Health England and you can find a link to their website above. It is not necessary to advise the Centre Management unless you are employed in one of the Stores.